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Haworth releases study on the state of hybrid work and trends driving the new workplace.

December 28, 2023 – Haworth has completed the North American phase of an extensive study into the state of hybrid work with responses from 156 organizations in 18 different industries. As organizations navigate the dynamic landscape of work, this research and baseline findings will contribute to evidence-based policies for organizations and employees.

Haworth Pergola, Resonate lounge & Poppy chairs in the lobby

Haworth researchers found that hybrid work policies vary across organizations. An overwhelming 79% of participants have hybrid work policies in place, with an additional 8% considering implementation. Notably, a three-day mandatory in-office policy is most common, followed by a more flexible approach without specific time requirements. Recruitment and employee retention are driving forces behind the adoption of hybrid work – employees are advocating for flexibility in their work arrangements while asking for spaces that support performance.

The Haworth hybrid research baseline findings are:
•    Hybrid work is the new normal. The traditional office-based model is no longer the sole way of working. Hybrid work, which combines working from home, office and third places, has become the new standard.
•    There’s still uncertainty. Organizations are navigating an uncertain landscape when it comes to implementing hybrid work. Flexibility and adaptability are key.
•    Acoustics matter. Acoustic distractions in the work environment are a significant concern with 48% of organizations reporting issues in their work environments. These impact the employee experience, particularly in open-office settings, with virtual meetings in-office underscoring the importance of acoustics and privacy in hybrid work setups.
•    Tech can make or break hybrid work. Organizations have invested in technology – 81% improved video meeting technology, 47% added monitors for remote presentations and 26% incorporated smart whiteboards. Some organizations have implemented sensors and room booking software.
•    Location has an impact. The physical location where work occurs and sociocultural factors significantly influence hybrid policy – the pulse of the local market should be considered. Across markets, variability in sentiments toward hybrid policies were affected by the expense of going into work, feelings of safety within city centers and state of labor markets.
•    Focus on human performance. Maximizing employee performance is at the heart of successful hybrid work models. Employee well-being and satisfaction are central to this approach.

Leadership has been pivotal in shaping these policies, with 73% of executive or organizational decision makers determining the implementation of hybrid work. The majority of organizations – 56% – have adjusted plans since January 2022.

This study underscores the importance of evidence-based decision-making in designing hybrid work policies. The findings draw on internal expertise and external validation from Haworth customers and partners. For further information on Haworth and the hybrid work study, please visit

Haworth helps create inspirational spaces. As a leading global furniture maker, the company is steeped in workplace expertise that fuels innovative designs for optimal performance. Haworth is a values-driven, privately-owned company with an entrepreneurial spirit and a design-forward approach. As a multicultural organization, the company embraces the strength that comes from diversity of thought. At Haworth, we believe great spaces empower people to thrive. Founded in 1948, Haworth operates in more than 150 countries through a global network of 400 dealers and 8,000 employees. Headquartered in Holland, Michigan, U.S.A, the company has sales of $2.5 billion USD.