The built environment is a tangible expression of customer experience. It may be time to evaluate the impression, feelings, and behavioral responses your spaces evoke from your customer’s point of view. Strengthen your relationship with customers and empower your employees to deliver on the experience by making the most of your space.
Renowned architect and designer Patricia Urquiola walks through the extension of work/life integration in the context of the Haworth Hotel. Take away inspiration for hospitality during this recorded webinar that explores spaces from the lobby, to the coffee shop, to social spaces, and beyond.
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Gather. Connect. Pause. Refresh. There are many reasons customers are drawn to social spaces designed to be flexible, communal, and inspiring. Impress customers and solidify relationships through indoor and outdoor experiences. Download our design guide, explore space designs, and more.
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Translating brand into the architecture and interiors of higher education institutions guides design decisions. The goal is to create spaces that captivate the senses, communicate culture, and elicit engagement. Learn how compelling branded environments enrich the experience for students, faculty, alumni, and the community.
Re-design of an iconic 15-story office building was an opportunity to create experiences that support both external customers and employees. A people-centric approach informed design decisions. See how this public services company’s culture is externalized in customer experiences.
READ EPM BUSINESS GROUP’S STORY
How do you create a hospitality space that bridges the community, a college, and clients? Blend international design and local charm into a luxury hotel and conference center. Learn how customer experience is translated into a variety of places to meet, read, chat, or wait.
READ HAWORTH HOTEL’S STORY
Surgery can be stressful for patients and their families, which is why thoughtfully designed spaces are critical to fostering a warm welcome and calming experience. See how this state-of-the-art outpatient center creates a healing environment that promotes health and well-being.
READ LIGHTHOUSE SURGERY CENTER’S STORY
When you’re in the business of developing project ideas and utilization concepts for other companies, you need a space to mirror the experience. See how themed meeting rooms, a variety of social spaces and workspaces blend seamlessly into a modern building in a historic setting.
READ OFFICE.ONE’S STORYShare a little bit about yourself to receive inspiration and knowledge content in your inbox.