From Airports to Offices: How Design Shapes Productivity and Well-Being

Design shapes how people experience the world around them. It influences both emotions and productivity. The air travel industry has recognized this connection, and they are reimagining spaces to make them more engaging, comfortable, and supportive.

Haworth’s workplace trends research reveals that lessons from the airline industry can be applied to office environments. Consider the commonalities between the air travel experience and the office work experience. Air travel has long been viewed as cumbersome and emotionally draining. Sterile-feeling airports and plane environments do nothing to alleviate this perception, but instead feed into it. Commuting and working in a cold, uninspiring office can feel equally as stressful.

Enhancing the Emotional Experience

Today’s airline passengers seek more flexibility and comfort, with less stress and a connection to the community. Many airports are elevating the experience for travelers by incorporating natural design elements, showcasing local art, and partnering with well-known local restaurants. These efforts aim to create spaces that are not only functional but also emotionally engaging.

Creating Spaces for Diverse Activities

The air travel industry is also evolving to create spaces supporting various activities. Business travelers increasingly seek community spaces with alternatives to traditional row seating. Public areas with comfortable seating, power outlets, and high-speed internet enable travelers to work or relax while they wait.

Workplaces can draw inspiration from this by designing environments that support various tasks and activities. Open-plan offices can be complemented by quiet areas for focus work and ancillary spaces for collaboration or team projects, and lounges for relaxation and informal meetings. By offering a range of spaces that cater to different needs, workplaces can create dynamic, flexible environments that support employees in various ways.

The Role of Biophilia and Nature

A significant trend in airport design is the incorporation of biophilia, organic materials, and the colors of nature to create more inviting environments. Historically, airports were characterized by sterile, impersonal spaces with rows of uncomfortable seating and harsh lighting. However, designs have focused on transforming these areas into lively, green environments that promote the well-being of travelers.

Biophilic design—integrating elements like plants, water features, and natural light—has been shown to reduce stress, improve mood, and enhance well-being. These benefits are equally valuable in the workplace. By incorporating biophilic elements, as well as the materials and colors of nature, employers can create visually appealing spaces that support employee health, reduce stress, and foster a more positive and productive work environment.

Improving Accessibility for All

The air travel industry has also made significant strides in improving accessibility—not just for those with physical disabilities but also for individuals with mental and cognitive challenges. Airlines are increasingly aware of the stress that traveling can cause neurodivergent passengers. Some offer programs that allow neurodivergent children to become familiar with airport environments, while others provide tools to make traveling more comfortable for autistic passengers.

This focus on accessibility can serve as a model for workplaces. Just as travel can cause stress, work can induce anxiety for some employees, particularly those with neurodivergent conditions. Employers can foster a more inclusive work environment by providing resources like quiet spaces, clear communication, and opportunities for employees to familiarize themselves with new environments or processes. Additionally, ensuring that spaces are easy to clean and maintain contributes to a safe and comfortable environment.

Applying These Lessons to Office Settings

The air travel industry’s efforts to improve the emotional experience of space offer valuable insights for workplace design. By focusing on creating more inviting, supportive, and inclusive environments, offices can better meet the needs of today’s employees. Incorporating biophilic design, flexible spaces, and accessibility features helps transform the office from where employees must be into a place they want to be.